HIPSONIC TECHNOLIGIES warrants the product you have purchased from Necola or Necola distributor, reseller, or other Authorized partners to be free from manufacturing defects in material and workmanship under normal use.
Your bill/invoice is your proof of purchase of the product and the warranty period commences as of that date .This warranty extends only to the original purchase and is non-transferable.
This warranty does not apply to products which, after our inspection, are determined to have been damaged due to neglect, abuse, overloading, accident or improper usage. All shipping and handling charges will be paid by the customer. |
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| Product Description |
Service Type |
Warranty Period |
Expected TAT* |
| Personal Computers & Notebook |
| TFT-LCD Monitor (please refer to the Warranty Terms below) |
Onsite** (Only Delhi) |
Three Years |
15 Days |
| CRT Monitor |
RTB ( Rest of Delhi ) |
One Year |
15 Days |
| Notebook |
RTB |
One Year |
15 Days |
| Mother Board 945-478/G31 - 478 |
RTB |
One Year |
15 Days |
| Motehr Board G31 -775/ G41- 775 |
RTB |
Three Year |
15 Days |
| Mother Board 810/845/865 (S478) Series |
RTB |
One Year |
15 Days |
| Computer Peripherals |
| Necola Platinum Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Necola Gold PC Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Necola Gold PC Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Necola Warrior PC Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Necola Entry PC Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Necola AVS Series Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Necola Miniature Series Computer & Server Chassis (Cabinets) |
RTB |
No warranty on Manual Damage , only assembly malfunctioning cabinets will be replaced |
3 Days |
| Graphic Card Below 256 MB |
RTB |
One Year |
15 Days |
| Graphic Card 512 MB & Avobe |
RTB |
One Year |
15 Days |
| PC Web Camera |
RTB |
One Year |
7 Days |
| Head Phone |
RTB |
One Year |
7 Days |
| Keyboard Standard / Multimedia |
RTB |
One Year |
7 Days |
| Keyboard Combo |
RTB |
One Year |
7 Days |
| Mouse / PS2 and USB |
RTB |
One Year |
7 Days |
| External Add On Products- TV-tuner & Combo Box |
RTB |
Two Years |
7 Days |
| Power Products |
| UPS Battery |
RTB |
One Year |
10 Days |
| SMPS |
RTB |
Two Years |
7 Days |
| UPS 600VA |
RTB |
Two Years on pcb 1 year on Battery |
15 Days |
| Multimedia Products |
| Speakers & Subwoofers |
RTB |
One Year |
7 Days |
| Home Theater Systems |
RTB |
One Year |
7 Days |
| Optical Drive |
RTB |
One Year |
15 Days |
| Computer accessories |
| Card reader , Fan , Bluetooth |
RTB |
One Year |
5 Days |
| Misc. Products |
| HDD Case, HDD USB Player |
RTB |
One Year |
7 Days |
| Ram Module |
RTB |
Three Years |
3 Days |
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| RTB – Return to Branch |
| * TAT— all efforts shall be done to complete the service within the mentioned period, however, the same shall not be limiting or binding. |
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| TERMS AND CONDITIONS |
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- Above warranty is valid on the product with an intact warranty sticker.
- Above warranty is not valid on the products sold as seconds.
- Warranty is not applicable on physical damaged, rusted, wet and burnt products.
- This warranty is not transferable and confined to its first purchaser of the product only.
- Repair will be carried out through the Company's Service centers or its Authorized Service Center / Dealers / Distributors.
- Company shall make every effort to carry out the repairs and return the equipment within stipulated TAT of receipt of the same. However, the Company shall not be liable for any consequences arising due to delay under circumstances beyond its control.
- In the event of repair of any part/s of the equipment, this warranty will thereafter continue and remain in force only for the un-expired period of the warranty. Moreover, the time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
- The company or its authorized service center/ service dealer, reserves the right to retain any part/s or component/s replaced during the warranty period.
- The warranty does not cover normal wear & tear and accessories of the equipment.
- The company's liability under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
- Repairs during warranty period shall be done on RTB ("Carry In") basis unless otherwise mentioned.
- This warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered by this warranty.
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| TFT Monitor Warranty - TFT screen performance with no more than three (3) improperly pixels totals and no more than three(3) bright or three (3) dark pixels. Necola retains the right to refuse any claim for repair or replacement of a TFT screen if the numbers of defective dots are three or less then three. |
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| RECEIPT OF DEFECTIVE MATERIAL |
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- Each product must accompany a report indicating the nature of defect, in case the material is sent by a dealer / distributor / C&F agent to Necola Service Center. An end user customer should bring a proof of purchase. In absence of the above, Necola shall not be liable for timely repair / replacement.
- Original Necola Warranty stickers must be available on each product. Any tampering with the stickers or attempt to repair by an unauthorized person shall void the warranty on the equipment.
- All defective equipment should be packed carefully to be transport worthy. Broken / damaged products would be returned back without repair or the cost of the broken / damaged parts would be recovered from the consignor after Necola receives a written request for the same.
- All defective equipment shall be received on freight "PREPAID" basis. The Company shall bear the return freight to the customer. Under circumstances of equipments being received on "TO PAY" basis, Company shall recover the freight amount before sending the equipments on Freight "PREPAID" basis. This shall be done by sending debit note to the concerned Party. The same may be either paid by the Party or accounted for in its books of accounts.
- Parties are requested to send appropriate statutory papers like waybills, Form 31 etc along with the defective equipment. Company would not be liable for any delay arising in the replacement due to non-availability of these documents.
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| THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES |
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- In case the product is not used according to instructions given in the instruction manual.
- The equipment is not used according to instructions given in the User manual.
- Defects caused by improper use as determined by the company personnel.
- Modification or alteration of any nature is made in the electrical circuitry / or physical construction of the set
- Installation/ repair work is carried out by a person / agency other than that authorized by the company.
- Site conditions (premises where the product is kept) that do not conform to the recommended operating conditions of the product.
- Equipment where the warranty stickers are defaced or tampered or missing.
- Defects caused due to factors beyond the company's control such as lightning, abnormal voltage, acts of God or while in transit to service center or purchaser's residence.
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| OUT OF WARRANTY MATERIAL |
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The following shall constitute the out of warranty material:
- Equipment wherein the stipulated warranty period has expired.
- Equipment where the warranty sticker are tampered.
- Equipments are repaired by unauthorized sources.
- Equipments which don’t fall under above stipulated warranty conditions.
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